Your FAQs Answered

Where is my Order?

Our delivery providers offer order tracking as standard. Once your order is dispatched, you will receive information via email on how to track your order.

How do I return an item?

For health and safety reasons, we cannot return or exchange purchased toys and products unless they are defective.

How can I get my order?

You can have your order delivered, or pick it up from our Chatsworth warehouse for free. Every delivery speed has its own free-shipping threshold, calculated after your coupon and before tax.

• Standard shipping: $9.99 — free on orders $60+. Delivery: 5-7 business days
• Expedited shipping: $19.99 — free on orders $150+. Delivery: 3-5 business days
• Second-day shipping: $29.99 — free on orders $200+. Delivery: 1-2 business days
• Same-day delivery: $19.99 — free on orders $300+. California only, ordered before 2pm PT
• In-person pickup: free. Collect from our Chatsworth warehouse, Mon-Fri 12pm-4:30pm

What if my toy is not working?

We're sorry you're having trouble with your new toy! We recommend you try these tips:

• Check your batteries. Make sure the batteries are inserted right and there is no plastic disk between the connection and the battery (this is placed to prevent the toy from turning on during transit). Also, some toys might drain batteries even while not in use. To avoid this, take the batteries out when not using your toy.
• If your toy is rechargeable, ensure you charge it for the recommended time.

If none of this solves your problem, please contact us for further assistance.